Ingenieurbüro Goebel GmbH
D – 64289 Darmstadt-Kranichstein
Managing director: Prof Klaus R. Goebel, Dip. Eng.
Telephone: (0049) (0) 6151 73470-0
Fax: (0049) (0) 6151 73470-20
Commercial register: HRB 4426, Amtsgericht Darmstadt
Exclusion of liability
Content of the online offer
The author does not offer any guarantee whatsoever regarding the topicality of the information, or whether it is correct, complete or qualitatively perfect. As a fundamental principle, liability claims against the author are excluded if they refer to material or immaterial damages which have been caused by using or not using the presented information, or by using defective and incomplete information, insofar as no proven premeditated or grossly negligent fault exists on the part of the author. All provided offers are subject to change and non-binding. The author expressly reserves the right to change, supplement or delete parts of the pages on the site or the entire offer without making a special announcement; the same right applies to suspending or stopping the publication from time to time or conclusively. Pursuant to section 7, para. 1 of the TMG (Telemediengesetz – Tele Media Act by German law), we as service providers are liable for our own content on these pages in accordance with general laws. However, pursuant to sections 8 to 10 of the TMG, we as service providers are not under obligation to monitor external information provided or stored on our website. Once we have become aware of a specific infringement of the law, we will immediately remove the content in question. Any liability concerning this matter can only be assumed from the point in time at which the infringement becomes known to us.
References and links
An obligation to accept liability will solely arise in the case of illegal contents if the author was aware of the contents and it would have been technically possible and reasonable for him to prevent the use of them, whenever reference is made directly or indirectly to third-party internet sites (links) which lie outside the author’s area of responsibility. Therefore, the author expressly declares that the respectively linked sites were free of illegal contents at the point in time when the links were set up with them. The author does not have any influence whatsoever on the current and future design and contents of the linked sites. Therefore, he expressly distances himself from all contents of those linked sites which have been changed after the link was set up. This statement applies to all of the links and references that are set up within the author’s own internet site, as well as to third-party entries in guest books, discussion forums and mailing lists which the author himself set up. The offerer or operator of the third-party site is solely responsible for the illegal, faulty or incomplete contents and particularly for the damages that arise from using or not using such kinds of presented information to which reference is made; he is not responsible for any information that merely refers to the respective publication via links.
Copyright and labelling law
The author strives to comply with the copyrights of the utilized graphics, audio recordings, video sequences and texts. He uses the graphics, audio recordings, video sequences and texts that he has created himself, or he relies upon unlicensed graphics, audio recordings, video sequences and texts. All of the trademarks and brands that are mentioned and possibly protected by third parties – which appear within the internet offer or on the site – are subject unrestrictedly to the respectively applicable labelling law and respectively registered owner’s rights of possession. No conclusion should be drawn that the trademarks are not protected by third-party rights solely on account of merely mentioning them! The copyright for published articles that the author has drawn up himself remains solely with the author of the pages. It is impermissible to duplicate or utilize such graphics, audio recordings, video sequences and texts in electronic or printed publications without the author’s express permission.
Legal validity of this exclusion of liability
This exclusion of liability should be considered part of the internet offer on the site to which this page on the author’s site refers. Insofar as parts or individual formulations of this text do not correspond to the applicable legal position, or if they do not correspond to it any more or incompletely, then the content and validity of the document’s remaining parts remain unaffected by it.
No warning without prior contact
Should the content or design violate the rights of third parties or legal provisions, we ask, with reference to § 8 para 4 UWG, for an appropriate, sufficiently explanatory message without cost note. We guarantee that legally objected passages or parts will be removed within a reasonable period of time or adapted to the legal requirements without the need for legal assistance. The involvement of a lawyer to issue a warning notice at the service provider’s expense does not correspond to the service provider’s actual or presumed intent and would thus constitute a violation of the UWG due to the pursuit of extraneous goals as the dominant motive for initiating the proceedings, in particular an intention to generate costs as the actual motive, as well as a violation of the duty to mitigate damages.
The provider points out that the transmission of data on the Internet (eg by e-mail) security gaps and a complete protection of data against access by third parties can not be guaranteed. The provider assumes no liability for any damage caused by such security gaps. The use of contact data by third parties for commercial use is expressly prohibited. Unless the provider has given prior written consent. The provider reserves the right to take legal action in the event of the unsolicited sending of advertising information, e.g. by spam mails.
Delegation of personal data
Upon request it is possible to check your stored personal data with our office at anytime. You have the right to request a block or deletion of your stored personal data. This does not apply for the data with a legal retention period and those, which are necessary for our daily business. Your data is only published to third parties with your explicit approval.
Documentation of complaints
Complaints to the testing laboratory must be documented in writing by the employees. They will only be accepted within a period of six months after the test report has been issued. The customer receives a brief confirmation that his complaint has been received and is informed that his entry will be checked accordingly.
In the event of a dispute or damage, the management (see organization chart) will be involved. The head of the test laboratory is responsible for clarifying the situation. With the exception that the complaint is based on his person. In this case, the problem is clarified by the management
Dealing with complaints
Damage to test items resulting from improper packaging during shipping will not be accepted by Ingenieurbüro Goebel GmbH. The type of packaging and transport are determined by the customer. Written agreements in this regard are part of the order. If the complaint is justified, the head of the testing laboratory must inform the employees of the laboratory about the appropriate measures. A cause analysis is carried out and the findings are used in the future to avoid the same complaints. He arranges for an audit to be carried out to investigate the causes of the error and, if necessary, an assessment visit by the accreditation body. In this case, the costs of the new test will be borne by the engineering office Goebel GmbH. Any consequential damage costs will be reimbursed accordingly. The case is to be handed over to the administration to initiate the necessary steps. If there is no agreement with the client about the justification of the complaint, an arbitration test in the sense of a repeat test will be carried out by a second independent test laboratory, which is accredited according to DIN EN ISO / IEC 17025. If the arbitration test shows that the complaint was justified, the costs for the test and the consequences of damage within the scope of liability will be borne by Ingenieurbüro Goebel GmbH. The costs incurred are borne by the complainant if the test results are confirmed by the arbitration test (correspondence within the scope of the measurement uncertainty according to DIN EN ISO 14253 T1). The head of the testing laboratory keeps documentation on the course of the complaints and a statement of conformity according to DIN EN 14253 Part 1 is derived from this.
Assessment of complaints
If the complaint is justified, the head of the testing laboratory must inform the employees of the laboratory about the appropriate measures. A cause analysis is carried out and the findings are used in the future to avoid the same complaints. He arranges for an audit to be carried out to investigate the causes of the error and, if necessary, an assessment visit by the accreditation body.
Acknowledgment of the complaint and notification of interim and final results
The customer receives a brief confirmation that his complaint has been received and is informed that his entry will be checked accordingly. The head of the testing laboratory keeps documentation on the course of the complaints and a statement of conformity according to DIN EN 14253 Part 1 is derived from this.
Participants in the complaints process
The head of the test laboratory is responsible for clarifying the situation. With the exception that the complaint is based on his person. In this case, the problem is clarified by the management
Notification after the end of the complaints procedure
After completion of the examination, the complainant will be informed in writing of the result.